COMMON QUERIES
You Asked, We Answered
WHAT ARE THE PAYMENT OPTIONS?
We take all major Credit Cards
payments via SQUARE
HOW QUICKLY WILL YOU SEND THE PACKAGE AFTER MY PAYMENT IS MADE?
Items ship out on Fridays. Occasional delays occur. This does not happen often. If this occurs we will send you an email notifying you of the delay.
Ship all domestic orders via USPS Priority / First Class mail.
Ship all international orders via USPS Parcel Post. Of course, if you pay for overnight shipping we'll ship the order as soon as the payment arrives Monday-Saturday 9:00 am to 4:00pm EST
DO YOU SHIP INTERNATIONALLY?
Yes! we ship all international orders via USPS International Parcel Post Mail. International items are tracked by the Custom's Form Number only. Should the product not arrive in a timely manner we will be happy to supply you with that number, but it will be up to you to deal with your Custom's Agency to determine what the delay or problem is. We will not be responsible for any items lost or seized by Customs.
Please be familiar with what content is acceptable by the laws of your country.
HOW QUICKLY WILL I GET MY ORDER AFTER YOU HAVE SHIPPED IT?
Please allow 4-10 business days for USPS PRIORITY / FIRST CLASS MAIL Domestic delivery.
Please allow 1-6 weeks for USPS International PARCEL POST MAIL shipping.
HOW CAN I TRACK MY SHIPMENT OF AN ORDER?
Orders are shipped through USPS with the use of delivery confirmation. ONLY ship USPS PRIORITY MAIL, unless Express Mail is used, for Domestic orders and USPS PARCEL POST MAIL for International orders. While the Post Office does its best to make this sound like a delivery confirmation, it is not a tracking service, it is only useful in determining when the item has arrived. You will receive an email when the items are shipped that will include the delivery confirmation number. This number is only useful for determining whether the Post Office has lost your package. International items are tracked by the Custom's Form Number only. Should the product not arrive in a timely manner it, I will be happy to supply you with the Custom's Form Number but it will be up to you to deal with your Custom's Agency to determine what the delay or problem is. I will not be responsible for any items lost or seized by Customs. Please be familiar with what content is acceptable by the laws of your country.
WHAT IS YOUR POLICY ON RETURNING MERCHANDISE?
My items are not refundable, due to the ease of copying the Digital Archive Sets with today's technology. However, I do offer replacement products if it is damaged in transit or an exchange for items that you are not happy with. Please make sure that the problem is not a compatibility issue with your Digital Device / Smart TV before returning the package to me. We do not issue refunds for compatibility issues. Please send an email for the replacement procedure. Return postage is not provided. You must pay for return postage. You may ship them back slow boat to China if you choose, however, we suggest that you use delivery confirmation so you know when it has been received by me. When the item is received by me I will send out your exchange that you have asked for at my cost.
WHAT IS THE QUALITY OF THE DIGITAL SETS THAT YOU HAVE?
The quality varies. Picture quality is considered good-to-excellent, unless otherwise noted. Just keep in mind that many of these old films may show some signs of deterioration over the years, so please do not expect "PERFECT" quality.
We no longer offer returns based on "Quality" as none of the sets we sell are "Digital HD Quality".
Ask questions about quality before ordering. We give honest answers to all questions.
WHAT DOES DIGITAL SETS COMPATIBILITY MEAN?
The Digital Sets available are Region FREE
ARE ALL OF THE DIGITAL SETS GENUINE?
The version(s) of Digital Sets that are listed here have been thoroughly researched and to our knowledge these version(s) have been found to be in the Public Domain / Out-of-Print (OOP) / Banned / Discontinued / Unavailable. I do not deal with items / versions that are currently commercially available in the US and Canada. These films and television programs are from my personal collection and have never been purchased from a commercial source. My collection originates from sources outside the U.S. My collection has been built over the course of 25+ years through trades and purchases from other Classic TV/Movie fans' private collections.
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All Digital Sets are transferred on to High Quality USB Flash Drives.
They ALL come with the custom artwork they come with custom case and are shrink wrapped.
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Please remember many countries have strict laws regarding the import of adult, horror, and exploitation videos. I will ship any title you order but I will not be held responsible if your customs department confiscates them. Please be aware of your customs policies before ordering, I do not offer refunds for confiscated materials that you don't receive because you did not check into your customs laws. I do not carry snuff, beastiality films, child porn(including, but not limited to underage actors in adult films) or otherwise banned or illegal material. Do not ask about these types of films, I do not offer them or know of anyone who does.
WHAT IS SCREEN FORMAT?
To make things easier to understand when viewing your media
I will categorize screen format as two types: Full Frame and Widescreen.
Full Frame (1.33:1) , (1.37:1) will fill your normal TV (4:3) to the fullest.
With Widescreen, there are a few aspect ratio such as 1.78:1, 1.85:1, 1.42:1 and 2.35:1.
Depending on the aspect ratio that the Smart TV is trying to maintain, the black bars may appear thicker or thinner. For example the black bars for 2.35:1 will be thicker than 1.78:1 because the picture is wider and thinner. Some Widescreen movies / shows are also called Letterbox. Unfortunately there's no standard for how this term is used.
If you own a Widecreen (16:9) Smart TV, may be able to automatically stretch the picture to fit your screen to the fullest . Smart TV with Widescreen 1.78:1 aspect ratio or 16:9 enhanced.
Please Note : Our Digital Archive Comes in 4 main formats MP4, MKV, AVI, M4V
Depending on how your Device reads each file format is how it will be displayed on your Digital Device
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WHAT LANGUAGE IS YOUR MOVIES / SERIES ?
All Movies / Series are in English unless otherwise stated
DO YOU OFFER SUBTITLES FOR NON-ENGLISH FILMS / SERIES ?
YES! All Subtitles are FREE
All Non-English films / series come with English Subtitles (if Available)
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Japanese Tokusatsu :
(All Credit goes to various FANSUB Communities for there hard work)
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All Tokusatsu have been SUBTITLED by different FANSUB Communities (due to these titles not having Official Subtitles)
Fansubs have been Collected & HARDSUBBED for your convenience and no extra charge to you
DO YOU INCLUDED ANY BONUS ON ORDERS ?
Yes ! Besides the Regular Bonuses we included (varies depending on Item you get)
If there is a Rifftrax Version we included it aswellÂ
Just alittle extra Thanks You from the Vault
DO YOU EVER TRADE ?
At the Vault we are always open to TradingÂ
E-mail us what your looking at and what you like to trade for
CAN'T FIND THE ANSWER TO YOUR QUESTION?
Please feel free to contact us